Refund & Return Policy

Return & Refund Policy – Lea Toronto

Last updated: 16/04/2026

At Lea Toronto, we want you to be satisfied with your purchase. If you are not completely happy, you may be eligible for a return or refund under the conditions below.

1. Return period

You have the right to return your items within 14 days of receiving your order.

After this period, we unfortunately cannot offer a refund or exchange.

2. Conditions for returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Have all original tags attached

  • Not be washed, worn, or damaged

Certain items may not be eligible for return, such as:

  • Sale or discounted items (if stated at purchase)

  • Underwear or hygiene-sensitive products (if applicable)

3. How to request a return

To start a return, please contact us at:

Email: info@lea-toronto.com

Please include:

  • Your order number

  • The item(s) you want to return

  • The reason for return

We will provide instructions on how and where to send your package.

4. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Processing time may take 5–10 business days

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us by email.

6. Late or missing refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company (processing time may vary)

  • Contact your bank

If you still have not received your refund, please contact us.

7. Return shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Contact

For any questions about returns or refunds, contact us at:

Email: info@lea-toronto.com

Lea Toronto